Open Position
Customer Success Manager
Overview
We are looking for a proactive, independent, and highly organized Customer Success Manager to support families throughout their educational journey with our company. This role is ideal for someone who is comfortable working in a fast-paced and dynamic environment, can take ownership without detailed instructions, and is able to build processes, solve problems, and manage client relationships with a high level of professionalism.
- The position involves direct communication with international families, coordination of educational services, and collaboration with tutors, mentors, schools, and internal teams.
Position Details
- Full-time position, Monday - Saturday
- 30h/week. Flexible availability may occasionally be required
- Probation period - 3 months
- Start date - Middle June
- Type - Remote
- Contract type - Contractor
What We Offer
International Environment
Dynamic international work environment
Educational Operations
Meaningful involvement in educational and operational processes
Process Ownership
Opportunity to take ownership and contribute to process development
Continuous Learning
Strong learning and professional development opportunities
Student & Family Interaction
Opportunity to work closely with international families and students
Long-Term Growth
Opportunity for long-term growth within the company
- Build and maintain strong relationships with students and families
- Monitor account development and identify opportunities to recommend additional services and programs
- Support sales, onboarding, and long-term client retention
- Provide proactive guidance and ensure families stay informed about timelines, milestones, and next steps
- Prepare and share reports, planning documents, and progress updates in a timely and professional manner
- Coordinate tutoring schedules, academic support, and educational services in collaboration with tutors, mentors, and internal teams to ensure high-quality service
- Track priorities, deadlines, and client-related processes
- Handle client communication in a professional and solution-oriented manner
- Support the improvement and organization of internal workflows and processes
- Strong communication, interpersonal and client relationship management skills
- Experience in sales, customer success, or client relations; experience in educational consulting would be considered a plus
- Ability to work independently, take ownership, and operate effectively without detailed instructions
- Strong problem-solving skills and ability to work in dynamic environments
- Ability to anticipate client needs, proactively identify issues, and maintain a high level of client service
- High level of reliability, professionalism, emotional intelligence, and responsibility
- Ability to manage multiple priorities, deadlines, and client cases simultaneously
- Excellent organizational and time-management skills
- Strong written and verbal communication skills in English
- Confidence working with international families
- Interest in education and long-term professional growth
Apply for this position
Fill out the form below to apply and take the first step toward becoming part of Hermiona Education.